At Glowessencez, operated by Axenith systems, we are committed to ensuring a seamless shopping experience. In this policy, “we,” “our,” and “us” refer to Axenith systems, while “you” and “your” refer to our valued customers. By purchasing from our website, you agree to the terms outlined below regarding returns and refunds.
Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact. Ensure that all tags, labels, and boxes are returned in their original form. Products that have been worn, cleaned, or altered are not eligible for return. Return requests must be submitted within 48 hours of delivery by contacting our customer support team. Items that do not meet these requirements will not be accepted for return.
Step 1: Submit a Request
Email your return request with your Order ID and reason for return to axenithsystems@gmail.com
Step 2: Share Supporting Photos
If the item is damaged, defective, or incorrect, attach clear photos showing the issue to help us process your return quickly.
Step 3: Follow Return Instructions
Once your return request is approved, we will provide detailed instructions on how to return your item. We reserve the right to refuse returns that do not meet our guidelines.
After we receive your returned item, our team will inspect it to ensure it meets our return conditions. If approved, the refund will be processed to your original payment method within 5 to 7 business days. You will receive a confirmation email once the transaction is completed.
If an item only partially meets return conditions, such as minor damage or missing packaging, we may offer a partial refund at our discretion.
If you receive an item that is damaged, defective, or not as ordered, please contact us within 48 hours of delivery. Share clear photos or videos to help us resolve the issue promptly.
For any questions regarding returns or refunds, please contact our support team at:
Email: axenithsystems@gmail.com
Thank you for choosing Glowessencez. We value your trust and are committed to ensuring your shopping experience remains exceptional.