At Glowessencez, operated by Axenith systems, we are committed to providing a smooth and convenient shopping experience. In this policy, “we,” “our,” and “us” refer to Axenith systems, while “you” and “your” refer to our valued customers. We understand that sometimes plans change, and you may need to cancel an order. This policy explains how cancellations are handled.
You may cancel your order within 24 hours of placing it or before it has been shipped, whichever comes first. To request a cancellation, please contact our customer support team via email. If your order is eligible, a full refund will be processed to your original payment method within 5 to 7 business days.
Once an order has been shipped, cancellation is not possible. However, you may initiate a return once the product is delivered, according to our Return and Refund Policy.
We do not offer modifications to items or addresses once an order is placed. If you need to change an order, you must cancel it (if eligible) and place a new one.
For cancellation requests, please reach out to our support team at:
Email: axenithsystems@gmail.com
We appreciate your understanding and continued support. For any questions, our team is happy to assist you.